Shipping policy

Last Updated: July 28, 2026

At Crown Paw and Feather, we are committed to providing a smooth, reliable, and transparent shipping experience from the moment your order is placed until it arrives at your door.

Shipping Availability

We currently ship within the United States only.

We are continually evaluating opportunities to expand our shipping destinations in the future.

Processing Times

Orders are typically processed within 1–2 business days, Monday through Friday, excluding weekends and holidays.

Orders placed after 5:00 PM Mountain Time, on weekends, or on recognized holidays will begin processing on the next business day.

Delivery Times

Once shipped, most orders arrive within 4–6 business days, depending on your location and carrier conditions.

Estimated total delivery time is typically 5–8 business days from the date your order is placed.

Delivery estimates are not guaranteed and may be affected by severe weather, carrier delays, supply chain disruptions, or other circumstances beyond our reasonable control.

Shipping Costs

We offer free standard shipping on all orders shipped within the United States.

No minimum purchase is required.

Shipping Carriers

Orders may be shipped through trusted delivery partners, including:

• UPS
• FedEx
• USPS
• Other regional carriers when appropriate

The carrier used may vary depending on the product, destination, and fulfillment location.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation containing your tracking information so you can follow your delivery.

Please allow up to 48 hours for tracking updates to appear after your shipment has been processed by the carrier.

Delivery Issues

Please inspect your order upon arrival.

If your package arrives damaged, contains the wrong item, or appears to have been lost during transit, notify our Customer Support Team within 48 hours of delivery and include your order number along with clear photographs of the package and product whenever possible.

We will review the situation and work quickly to provide an appropriate resolution.

Lost or Missing Packages

If tracking indicates your package has been delivered but you cannot locate it, we recommend checking around your property, with household members, neighbors, or your local carrier before reporting the package as missing.

If the package still cannot be located, please contact our Customer Support Team for assistance.

Address Changes and Order Updates

If you need to update your shipping address or request changes to your order, please contact our Customer Support Team as soon as possible.

We will make every reasonable effort to accommodate your request. However, once an order has entered processing or has shipped, modifications or cancellations may no longer be possible.