Shipping Policy
Last updated: July 28, 2026
At Crown Paw and Feather, our goal is to provide a clear, reliable, and worry-free shipping experience. This policy explains where we ship, how orders are processed, and what you can expect after placing an order.
Where We Ship
We currently ship to addresses within the United States.
We are continually evaluating opportunities to expand shipping to additional locations. Please check our FAQ page for future updates regarding international availability.
Processing and Delivery Times
Order Cutoff
Our daily order cutoff is 5:00 PM Mountain Time, Monday through Friday.
Orders placed after the cutoff, on weekends, or on recognized holidays will begin processing on the next business day.
Handling Time
Please allow 1 to 2 business days, Monday through Friday, for your order to be prepared and shipped.
Transit Time
After your order ships, delivery typically takes approximately 4 to 6 business days, depending on your location, carrier service, weather, and other circumstances outside our control.
Estimated Total Delivery Time
Most orders arrive within approximately 5 to 8 business days from the date of purchase.
Delivery estimates are not guaranteed. Carrier delays, severe weather, high-volume periods, and address issues may affect delivery times.
For assistance with a delay or address concern, contact our Customer Support Team at support@crownpawandfeather.com.
Free Shipping
Crown Paw and Feather offers free standard shipping on all United States orders, with no minimum purchase required.
Expedited shipping, when available, may require an additional charge that will be displayed during checkout.
For information about returning an item, please review our Return and Refund Policy.
Delivery Carriers
Orders may be delivered by one of our trusted shipping partners, including:
- UPS
- FedEx
- USPS
- Other regional or fulfillment carriers when appropriate
The carrier used for your order may depend on the product, destination, fulfillment location, and selected delivery service.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing a tracking number and tracking link.
Please allow up to 48 hours for tracking information to begin updating after the shipping confirmation is sent.
Address Changes
Please review your shipping address carefully before completing your order.
If you need to request an address change, contact us as soon as possible at support@crownpawandfeather.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Crown Paw and Feather is not responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address provided by the customer.
Delayed Packages
Occasional carrier delays may occur because of weather, transportation disruptions, high shipping volume, or other circumstances outside our control.
If tracking has not updated for several business days or your package has not arrived within the estimated delivery window, contact us with your order number so we can assist you.
Lost or Missing Packages
If tracking shows that your package was delivered but you cannot locate it:
- Check around your property, mailbox, garage, and other secure delivery areas.
- Ask household members, neighbors, or building staff whether they accepted the package.
- Allow up to 48 hours, since some carriers mark packages delivered before final arrival.
- Contact the carrier using the tracking information provided.
If the package still cannot be located, contact us at support@crownpawandfeather.com with your order number.
Damaged, Incorrect, or Incomplete Deliveries
Please inspect your order promptly after delivery.
If an item arrives damaged, incorrect, or missing, contact us within 48 hours of delivery at support@crownpawandfeather.com and include:
- Your order number
- A description of the issue
- Photos of the item
- Photos of the packaging
- A photo of the shipping label when applicable
We will review the information and work with you to provide an appropriate resolution.
Multiple Shipments
Orders containing multiple products may arrive in separate packages or on different days. You may receive more than one tracking number for the same order.
There is no additional shipping charge when an order is divided into multiple shipments.
Contact Us
Email: support@crownpawandfeather.com
Phone: (801) 306-4373
Business Address: 4452 N La Ringhiera Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.