Return and Refund Policy

Last updated: July 28, 2026

At Crown Paw and Feather, we want you to feel confident in every purchase. If something is not right, this policy explains how returns and refunds are handled.

Returns Within 30 Days

We accept eligible returns within 30 days of delivery.

To qualify for a return:

The item must be unused, unworn, unwashed, and in its original condition.
The item must be returned in its original packaging when applicable.
Proof of purchase, such as an order number or receipt, is required.

The following items are not eligible for return:

Gift cards
Final sale or clearance items marked “Final Sale” on the product page
Personalized or custom items
Used pet beds, carriers, feeding products, harnesses, or other pet products that show signs of use
Items returned with pet hair, odors, stains, damage, or missing parts

How to Start a Return

To request a return, email us at support@crownpawandfeather.com and include:

Your order number
The item or items you would like to return
The reason for the return
Photos of the item when requested

If your return is approved, we will send you return instructions.

Items sent back without first requesting a return may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping method. Crown Paw and Feather is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@crownpawandfeather.com.

Please include photos of:

The item and the damage or issue
The original packaging
The shipping label, when applicable

We will review the issue and determine whether a replacement, refund, or other resolution is appropriate based on product availability.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved or denied.

If approved:

The refund will be issued to the original payment method.
Please allow 1 to 3 business days for inspection.
After approval, allow approximately 3 to 10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are not refundable, except when the return is caused by our error or the item arrived damaged, defective, or incorrect.

Exchanges

We do not currently offer direct exchanges.

To receive a different item, please return the original item and place a new order.

Late or Missing Refunds

If you have not received your refund after being notified that it was approved: