FAQ

What is your return and refund policy?

We accept eligible returns within 30 days of delivery. Items must be unused, unwashed, and returned in their original condition and packaging when applicable.

Items showing signs of use, pet hair, odors, stains, damage, or missing parts may not be accepted.

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow 1 to 3 business days for inspection and an additional 3 to 10 business days for your bank or payment provider to process the refund.

Customers are responsible for return shipping unless the item arrives damaged, defective, or incorrect.

Do you offer exchanges?

We do not currently offer direct exchanges.

To receive a different product, size, or style, please return the original item in accordance with our Return and Refund Policy and place a new order.

What if my item arrives damaged, defective, or incorrect?

Please contact us within 48 hours of delivery at support@crownpawandfeather.com.

Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label when applicable.

We will review the information and work quickly to provide an appropriate replacement, refund, or other resolution based on product availability.

Are there any items that cannot be returned?

The following items are not eligible for return:

Gift cards

Final sale or clearance items marked “Final Sale”

Personalized or custom products

Used pet beds, carriers, feeding products, harnesses, or other pet products showing signs of use

Items with pet hair, odors, stains, damage, or missing parts

How long does order processing take?

Orders are generally processed within 1 to 2 business days, Monday through Friday, excluding recognized holidays.

Orders placed after 5:00 PM Mountain Time, on weekends, or on holidays will begin processing on the next business day.

Once your order ships, you will receive a confirmation email containing tracking information.

What are your shipping times?

Crown Paw and Feather provides free standard shipping on all United States orders.

After processing, most orders arrive within approximately 4 to 6 business days. The estimated total delivery time is generally 5 to 8 business days from the date of purchase.

Delivery times are estimates and may be affected by weather, carrier delays, transportation interruptions, or other circumstances outside our control.

Where do you ship?

We currently ship within the United States only.

We may expand our shipping availability in the future.

Will I receive tracking information?

Yes. Once your order ships, you will receive an email containing your tracking number and a link to follow the delivery.

Please allow up to 48 hours for tracking information to begin updating.

Can I cancel or modify my order?

Please contact us as soon as possible at support@crownpawandfeather.com if you need to cancel your order or change the shipping address.

We will make every reasonable effort to accommodate your request. However, once an order has entered processing or has shipped, cancellations and modifications may no longer be possible.

Are taxes included?

Applicable sales taxes are calculated during checkout based on your shipping destination and applicable laws.

Your complete order total, including any applicable taxes, will be displayed before you complete your purchase.

Contact Us

Email: support@crownpawandfeather.com
Phone: (801) 306-4373
Business Address: 4452 N La Ringhiera Dr, Lehi, UT 84048

Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.