FAQ

What is your return and refund policy?

We accept eligible returns within 30 days of delivery. Items must be unused, unopened where applicable, and returned in their original condition and packaging.

Once your return is received and inspected, approved refunds are issued to the original payment method. Please allow 1–3 business days for inspection and an additional 3–10 business days for your financial institution to process the refund.

Customers are responsible for return shipping unless an item arrives damaged, defective, or incorrect.

Do you offer exchanges?

We do not currently offer direct exchanges.

If you would like a different item, size, or color, please return the original item in accordance with our Return and Refund Policy and place a new order.

What if my item arrives damaged or incorrect?

Please inspect your order upon arrival.

If your order arrives damaged, defective, or incorrect, notify our Customer Support Team within 48 hours of delivery and include your order number along with clear photographs of the item and packaging.

Depending on the situation, we may offer a replacement, refund, or another appropriate resolution.

Are there any items that cannot be returned?

The following items are not eligible for return:

• Gift cards
• Final sale items
• Personalized or custom products
• Pet products that have been opened, used, or show signs of wear, pet hair, odors, stains, damage, or missing parts

How long does order processing take?

Orders are typically processed within 1–2 business days, Monday through Friday, excluding weekends and holidays.

Orders placed after 5:00 PM Mountain Time, on weekends, or on holidays will begin processing on the next business day.

Once your order ships, tracking information will be provided.

What are your shipping times?

We offer free standard shipping on all United States orders.

After processing, most orders arrive within 4–6 business days. Estimated total delivery time is typically 5–8 business days from the date of purchase.

Delivery estimates are not guaranteed and may vary due to weather, carrier delays, or other circumstances beyond our control.

Where do you ship?

At this time, Crown Paw and Feather ships within the United States only.

We may expand shipping to additional locations in the future.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation with tracking information so you can monitor your delivery.

Please allow up to 48 hours for tracking updates to become available.

Can I cancel or modify my order?

If you need to cancel or make changes to your order, please contact our Customer Support Team as soon as possible.

We will make every reasonable effort to accommodate your request. However, once an order has entered processing or has shipped, cancellations and modifications may no longer be possible.

Are taxes included?

Applicable sales taxes are calculated during checkout based on your shipping destination and applicable laws.

Your complete order total, including any applicable taxes, is displayed before you complete your purchase.