Refund policy
Last Updated: July 28, 2026
At Crown Paw and Feather, we want you to feel confident with every purchase. If something is not right with your order, we are here to help.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, items must be unused, unopened where applicable, and returned in their original condition and packaging. Proof of purchase may be required.
The following items are not eligible for return:
- Gift cards
- Final sale items
- Personalized or custom products
- Pet products that have been opened, used, or show signs of wear, pet hair, odors, stains, damage, or missing parts
Return Requests
To request a return, please contact our Customer Support Team with your order number and the item you would like to return.
Once your return request has been approved, return instructions and the return address will be provided.
Items returned without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping method, as we are not responsible for packages lost in transit.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If an item arrives damaged, defective, or incorrect, notify our Customer Support Team within 48 hours of delivery and include clear photographs of the issue and packaging whenever possible.
Depending on the situation, we may offer a replacement, refund, or another appropriate resolution.
Refunds
Once your return is received and inspected, approved refunds are issued to the original payment method.
Please allow 1–3 business days for inspection and an additional 3–10 business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is the result of our error.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, size, or color, please return the original item in accordance with this policy and place a new order.
Late or Missing Refunds
If you have not received your refund after being notified of approval, please first check with your bank or payment provider, as processing times may vary.
If additional assistance is needed after contacting your financial institution, please contact our Customer Support Team.
Contact Us
For questions about returns or refunds, contact:
Email: support@crownpawandfeather.com
Phone: (801) 306-4373
Business Address: 4452 N La Ringhiera Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.