Privacy Policy
Last Updated: July 28, 2026
At Crown Paw and Feather, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
Name
Billing and shipping address
Email address
Telephone number
Payment and transaction information
Order history and product preferences
Account information
Customer-support communications
Device, browser, and internet connection information
Internet Protocol address
Website browsing and usage activity
Cookie and tracking information
Marketing preferences
We may also collect information you voluntarily provide when submitting product reviews, photographs, comments, survey responses, or other communications.
Payment Information
Payments are processed through secure third-party payment providers.
Crown Paw and Feather does not store complete payment-card numbers on its own servers. Payment providers may collect and process your payment information according to their own privacy policies and security practices.
How We Collect Information
We may collect information:
Directly from you when you place an order, create an account, subscribe to communications, contact customer support, or submit information through our website
Automatically through cookies, pixels, analytics tools, and similar technologies
From payment processors, ecommerce platforms, shipping carriers, fulfillment providers, marketing partners, and other service providers
From social media platforms or advertising partners when permitted by your settings and applicable law
How We Use Your Information
We may use your personal information to:
Process, verify, and fulfill orders
Process payments and refunds
Provide shipping updates and tracking information
Communicate with you about orders, products, services, or account activity
Provide customer support
Detect, investigate, and prevent fraudulent or unauthorized activity
Improve our website, products, advertising, and customer experience
Personalize product recommendations and website content
Maintain business, tax, accounting, and transaction records
Comply with legal and regulatory requirements
Enforce our policies and protect our rights
Send promotional emails, text messages, or other marketing communications when permitted
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:
Operate essential website functions
Remember preferences and shopping-cart activity
Analyze website traffic and customer behavior
Improve website performance
Measure advertising effectiveness
Personalize content and advertisements
Support fraud prevention and security
You may adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect website functionality, checkout, saved preferences, or other features.
Depending on your location, you may also be able to manage privacy preferences through the cookie banner or privacy controls available on our website.
How We Share Information
We may share personal information with trusted third parties that help us operate our business, including:
Shopify and other ecommerce technology providers
Payment processors
Shipping carriers and fulfillment partners
Customer-support providers
Website hosting and security providers
Email, text-message, and marketing platforms
Analytics and advertising providers
Accounting, tax, legal, and professional advisers
Fraud detection and prevention services
These providers may access personal information only as necessary to perform services for us or as otherwise permitted by law.
We may also disclose information:
When required by law, regulation, subpoena, court order, or government request
To protect the rights, safety, property, or security of Crown Paw and Feather, our customers, or others
To investigate fraud, security incidents, or violations of our policies
In connection with a merger, acquisition, financing, restructuring, sale, or transfer of some or all of our business assets
We do not sell personal information for money. However, certain advertising or analytics activities may be considered selling, sharing, or targeted advertising under some state privacy laws.
Third-Party Advertising and Analytics
We may use third-party advertising, analytics, and social media services to understand website activity, measure marketing performance, and display relevant advertisements.
These providers may use cookies, pixels, device identifiers, and similar technologies to collect information about your activity on our website and other websites.
Your ability to limit these activities depends on your browser settings, device settings, cookie preferences, and applicable privacy rights.
Third-Party Links and Services
Our website may contain links to third-party websites, applications, or services.
Crown Paw and Feather does not control and is not responsible for the privacy practices, security, or content of external websites or service providers.
We encourage you to review the privacy policies of any third-party service before providing personal information.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Fulfill the purposes described in this Privacy Policy
Process and document orders
Maintain business and financial records
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Prevent fraud
Enforce agreements and policies
Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic storage system, or security method is completely secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of your personal information
Opt out of certain marketing communications
Opt out of certain targeted advertising, sharing, or sales of personal information
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Appeal a decision regarding a privacy request where applicable
To submit a privacy request, contact us at support@crownpawandfeather.com.
We may need to verify your identity before processing a request. Certain information may be retained when required by law or necessary for legitimate business purposes.
California and Other State Privacy Rights
Residents of certain United States jurisdictions may have additional privacy rights under applicable state laws.
Where required, our website may provide a method to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.
Authorized agents may submit requests where permitted by law. We may require proof of authorization and identity verification before completing the request.
Marketing Communications
You may opt out of promotional emails by selecting the unsubscribe link included in the message.
You may continue to receive non-promotional communications relating to orders, customer service, account security, policy updates, or other transactions.
If text-message marketing is offered, you may opt out by following the instructions included in those messages.
Children’s Privacy
Our website and services are not intended for children under 13 years of age.
We do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
Our products may be intended for pets, but purchases and account activity must be completed by an adult or a person legally authorized to enter into a purchase.
International Visitors
If you access our website from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.
Data-protection laws in those locations may differ from the laws in your country.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal obligations, or regulatory requirements.
The revised policy will be posted on this page with an updated revision date.
Your continued use of the website after changes are posted indicates your acknowledgment of the revised Privacy Policy.
Contact Us
Email: support@crownpawandfeather.com
Phone: (801) 306-4373
Business Address: 4452 N La Ringhiera Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.